At Salty Paws Bespoke Dog and House Sitting Service, I am committed to providing reliable

and personalized care for your pets and home. To ensure a seamless experience, please

review the following policies before booking.

1. Booking & Payment Terms

• A 50% deposit is required at least two weeks before the start of the booking to

confirm the service.

• The remaining balance must be paid no later than 48 hours before the service is

due to commence.

• Accepted payment methods include cash and BACS Transfer.

• Late payments may result in cancellation or delays in service.

2. Cancellation & Refund Policy

• Cancellations made within two weeks of the service commencing will be fully

refunded.

• Cancellations made less than two weeks before the service begins will result in the

deposit being held.

• Any cancellations within 48 hours of the service commencing may result in

additional fees, depending on circumstances.

• In the case of emergencies or extenuating circumstances, exceptions may be

considered on a case-by-case basis.

3. Pet Care Policies

• Health & Medication: All pets must be up to date on vaccinations and flea/tick

prevention. Any medical concerns must be disclosed prior to booking.

• Behavioral Issues: Aggressive or unpredictable behavior must be communicated

beforehand. Severe aggression may result in service refusal.

• Emergency Care: In case of illness or injury, I will attempt to contact the client and

seek veterinary care if necessary. Costs are the client’s responsibility.

• Walking Policy: For the safety of all pets, I will not carry out off-lead walks. All dogs

will be walked on a secure lead, at all times.

4. House Sitting Policies

• Security & Access: Clients must provide clear instructions on home security,

including alarms, key handling, and access limitations.

• Property Care: The home will be respected and kept tidy, but any additional

cleaning beyond basic upkeep may incur an extra charge.

• Mail & Deliveries: I can collect mail and packages as instructed by the client but I

will not be held liable for any lost or damaged deliveries during my stay

• Plants & Garden Care: I will follow watering schedules and care instructions as

provided.

• Liability Limitations: I am not responsible for unforeseen incidents such as

plumbing, electrical issues, or burglaries while house sitting.

5. Legal & Liability Policies

• Insurance & Indemnity: Clients are responsible for ensuring their pets and home

are covered by adequate insurance.

• Damage & Responsibility: Any damage caused by pets (chewing, accidents, etc.) is

not the sitter’s responsibility.

• Confidentiality: Personal and home details will be kept strictly confidential and not

shared with third parties.